Quest are committed to maintaining the trust and confidence of visitors to our web site. In particular, we want you to know that Quest is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we provide information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Where do we collect personal data about you from?

We may collect and access personal data about you from the following different sources:

• Directly from you. This is information you provide while using our website, using one of the email addresses supplied to make contact, applying for a vacancy at Quest;
• From third parties. When someone visits www.quest.co.uk we use the third party services, Lead Forensics and Google Analytics, to collect internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify any individual, but can identify an organisation who has visited the website. We do not make, and do not allow Lead Forensics or Google to make, any attempt to find out the identities of individuals of those visiting our website.
• When you use Quest’s Guest Wi-Fi at our registered office we may collect data about:

1. a) your device;
2. b) the volume of data which you use;
3. c) the websites and applications which you access; and
4. d) your usage by access time, frequency and location.

• When you engage Quest’s services, your name, address data, email and contact number will be stored in our accounting system QuickBooks and in Quest’s data server. Please be assured that we do not share your personal details with any other company without your consent.

How and why we use your personal data

• To provide you with related customer services for example replying to your questions, complaints or comments;
• To verify that your details are correct when you register for our Services (including that your email address is active and valid);
• To help us decide if you’re a suitable applicant for current or future vacancies at Quest whether as an employee or freelancer;

What legal basis do we have for using your information?

Where we process your personal data, in addition to telling you what personal data we are processing we are also obligated to tell you about the lawful basis we are relying on to process your personal data. The following sets out each lawful basis we rely on to process your personal data and the instances in which we rely on this basis to process such data.

Lawful basis is Contract – Where you have engaged us to provide you with certain services to be communicated online. (Contract Lawful Basis)

Lawful Basis is Consent – We only collect and process personal data provided by you for marketing purposes where you have given your consent to receive our notifications and other information via email.

Lawful Basis is Legitimate Interests – We may process your personal data where it is necessary for our legitimate interests. For example if we are monitoring developing and improving our websites or investigating any breach of our terms of use by you. Where we process your personal data based on legitimate interests this means we have assessed the impact of processing your information for and have balanced your interests, rights and freedoms against our interests in processing your data in this way. This assessment has been used to implement the way we process your data to ensure your rights are adequately protected. If you would like more information on the legitimate interests we rely upon to process your personal data please contact us using the details in “How can you contact us?” below.

How long do we keep your personal data for?

We will keep your personal data for as long as is reasonably necessary for the purposes set out in this privacy policy and to fulfil our legal obligations, and in any event not more than 5 years. We have also set out below a summary of the periods that we may retain your personal data for, depending on the nature of the Services provided to you:

Online Usage Information – All Usage Information (defined above) is stored for a period of five years after your last interaction with the Quest website. This will be used for internal reporting and research purposes only.

Applications to work for Quest – If you accept an offer of employment or engagement by us, any relevant personal data collected during your pre-employment/appointment period will become part of your personnel records and will be retained by Quest. If we do not employ you or you are not engaged as a freelancer, we may nevertheless continue to retain and use your personal data for two years after you are notified of rejection to consider you for potential future roles, unless you decide to opt-out prior to such time.

You should inform us of any changes to your personal data so that we can keep it up to date.

You are entitled to view, amend, or delete the personal information that we hold. Email your request marked for the attention of our Data Protection Officerinfo@quest.co.uk or call Quest’s office on +44(0)20 7224 4004.

What rights do you have in relation to the data we hold on you?

By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.

1. The right to be informed– You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this privacy policy.
2. The right of access– You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this privacy policy). This is so you’re aware and can check that we’re using your information in accordance with data protection law. For more information or to request access, please contact us at info@quest.co.uk
3. The right to rectification– You’re entitled to have your information corrected if it’s inaccurate or incomplete. For more information or to request correction, please contact us at info@quest.co.uk
4. The right to erasure– This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. For more information or to request erasure, please contact us at info@quest.co.uk
5. The right to restrict processing – You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future. For more information or to request restriction, please click contact us at info@quest.co.uk
6. The right to data portability – You have rights to obtain and reuse your personal data for your own purposes across different services. This enables you to move, copy or transfer your information easily between our IT systems and third parties safely and securely, without affecting its usability. For more information or to request data portability, please contact us at info@quest.co.uk
7. The right to object – You have the right to object to certain types of processing, including processing for direct marketing (which we do only with your consent). For more information or to object, please click contact us at info@quest.co.uk
8. The right to lodge a complaint –You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.
9. The right to withdraw consent – If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

How will we contact you?

We may contact you by email or if you contact us via email we will respond directly. If you prefer a particular contact means over another please just let us know.

How can you contact us?

If you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, contact us at info@quest.co.uk 

This Privacy Policy was updated in January 2020. We reserve the right to amend this Privacy Policy from time to time to reflect changing legal requirements or our processing practices. Any such changes will be posted on this website and will be effective upon posting.